New way to access the surgery
The way in which you seek help from the surgery has changed. To help improve access to the surgery we have decided to move to an Econsult first model. We will not be offering any pre-bookable appointments apart from certain nursing and phlebotomy appointments.
Econsult is an online service that you can access on our website, following the link https://harleygrove.webgp.com/ or using the NHSapp. The service allows you to:
- Get immediate self-help advice
- Find out what other services can help you with your symptoms
- Submit an online form to the practice to get help for your medical problem
- Submit an online form for administrative queries, such as medical fit notes
The Econsult service is only for patients registered at this practice aged 16 and over; and for parents or legal guardians of children over 6 months.
Once an online consultation is submitted the practice will aim to review your request and respond to you by phone, text or email the same day. However, this may not always be possible so the practice has set a target of 48 working hours to respond. If you are still waiting to hear from the practice after this time, please telephone the practice or follow the link in your confirmation email. Depending on the nature of the Econsult, a clinician or a non-clinician may be able to take the appropriate action. If a face to face review is needed the clinician will plan with you a time to attend the practice.
Video below shows you how Econsults work:
Please have a look at the frequently asked questions https://harleygrove.webgp.com/staticContent/faqs for further information about the process.
If you are having any difficulties with the new process or would like further information or support please phone the surgery and our patient assistants will be able to help you.
Attending the surgery
Due to the current COVID19 pandemic and the risk of spread amongst patients and staff we are only allowing patients who have planned appointments to attend the surgery.
- Please use Econsults to submit any medical or administrative queries
- Please use the NHSapp to request repeat medications, check results and view your medical history
- You can telephone the surgery if any further help is required
For those that are asked to attend the surgery please bring a face covering with you. You will be reminded to put it on at the door and will be asked screening questions for COVID19 symptoms. Please do not attend the surgery if you have a new continuous cough, high temperature or a loss of, or change in, your normal sense of taste or smell or have someone in your household with COVID19 symptoms or have been advised by the NHS Test and Trace system that you have had contact with someone with known COVID19.
Due to limited space in the GP surgery we cannot guarantee you will be able to maintain social distancing of 2 meters which is why we are asking for you to cover your mouth and nose. Please see link for government advice about face coverings and how to make one at home: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
Where it is necessary and safe for you to attend the GP surgery in person for a face to face appointment, we advise:
- You to use the toilet at home before attending the GP surgery
- You should make use of the hand sanitisers available in the GP surgery
- You should attend the GP surgery on your own and if you are a parent or a legal guardian of a child with an appointment, only one parent or legal guardian should attend with the child and where possible, other children who have no appointments should be left at home with a suitable guardian
- Please avoid attending the GP surgery with strollers/prams/buggies; you may be asked to leave them outside the GP surgery
- A vulnerable person who needs someone to attend with them should only attend with one person unless that is not practical or safe
- Please do not arrive early for your appointment as due to the requirement for social distancing in the waiting room we need to limit the number of people inside the GP surgery
We appreciate your patience and co-operation during this difficult and unprecedented period. Together we can help minimise the risk and continue to provide care and support as needed.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Can’t make your appointment please cancel it
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. Our cancellation line is 020 8983 7479. Please put it in your mobile phone! you are more than 10 minutes late for an appointment you may be asked to re-book.
Cancel or change an appointment
If you are registered for online services then you cancel the appointment and re-book all at the same time.
In a hurry?
If you are not registered for online services or don’t have the password to hand, then you can complete our Cancel Appointment Form below.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Contact the hospital directly
You can book, cancel or change a hospital appointment by contacting a hospital directly by phone or through their website.
Please do not contact the Practice regarding your arranged hospital appointments.
Use NHS e-Referral online
You can also use the ‘NHS e-Referral’ system, to book cancel or change your appointment. It’s fast, convenient and secure. Get more information about NHS e-Referral Tracking.